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How will I be billed by EdmontonHOST.com?	How can I upgrade or downgrade my account?
What happens if my credit card is rejected?	How can I cancel my account?
Do not contact InternetSecure for support	How do I change my credit card and contact details?

How will I be billed by EdmontonHOST.com?

Your credit card will be automatically billed 30 days from the day that you originally opened your account with us. So if you opened your account on the 5th of the month, billing will take place around the 5th of each month, with automatic recurring payments from your credit card. We accept payments from a valid credit card, through our credit card processing partner, InternetSecure. We will also accept cheques, money orders or cash payments on an individual basis.

How can I upgrade or downgrade my account?

You can upgrade or downgrade your account easily. Just choose the Plan level that you'd like to upgrade to, and we'll adjust your InternetSecure recurring payment to suit the new plan amount. There is no interruption to your hosting services during this upgrade.

So open a ticket up at the Helpdesk with the following information -

(1). Your domain name.

(2). Your InternetSecure receipt number.

(3). The last 4 digits of your credit card number, that you used to create your account with us.

Please note - If you open your Plan 1 account on the 5th of the month and you want to upgrade to Plan 2. We will edit your current recurring transaction from Plan 1 to Plan 2. You will then be billed the full Plan 2 fee on the 5th of next month, yet you will upgraded at the time of your upgraded request.

This also works back the other way - if you open your Plan 2 account on the 5th of the month and you want to downgrade to Plan 1. We will then edit your current recurring transaction from Plan 2 to Plan 1. You will then be billed the Plan 1 fee on the 5th of next month, yet you will downgraded at the time of your request. We cannot do partial refunds for this account downgrade, just like we do not bill extra for account upgrades that fall before the recurring billing date.

What happens if my credit card is rejected?

Your credit card is billed every month the amount of your plan etc. If an unsuccessful attempt to bill your credit card is made, the system will email you and let you know that we will try to bill your credit card in 5 days time.

Then another attempt is made to bill your credit card. If this attempt is unsuccessful, then the system will email you again and let you know that we couldn't bill your credit card and the system will try again in 5 days time.

A third attempt to bill your credit card will then be made. If this is still unsuccessful, then you will receive an email saying that we couldn't bill your credit card and your InternetSecure order number has been removed from the recurring database.

At this point I receive an email from InternetSecure informing me that your InternetSecure account has been removed from the recurring database. I will then contact you via email and ask you to recreate your account by completing a new InternetSecure order form.

A $10.00 one-time setup fee will be charged to this order too. This fee is there because it takes us approximately 15 to 20 minutes to process these accounts that are removed by InternetSecure.

IMPORTANT - If we do not receive a reply within 48 hours, your account will then suspended until we receive payment and then your account will be unsuspended.

We are human and realise that folks might run into difficulties with their payment from time to time. If you let us know that you're having some difficulties and work with us, we won't suspend your account. Work with us and keep us informed and we'll work with you.

How can I cancel my account?

To cancel your account, please submit a ticket to the Helpdesk with the following information -

(1). Your domain name.

(2). InternetSecure receipt number.

(3). The last 4 digits of your credit card number, that you used to create your account with us.

(4). A copy of your welcome email with all your account details.

We will then stop your recurring payments and delete all files in your Cpanel account. If you cannot provide us with the above information, we will not delete that Cpanel account, for obvious security reasons.

IMPORTANT NOTE: Make 100% sure that you have copies of all your files before you submit a request for us to cancel your account. As soon as you submit your request to cancel your account, we stop the recurring transactions from InternetSecure and then delete your account from the server you're on.

Do not contact InternetSecure for support.

Please don't contact InternetSecure for support regarding your payments. They tend to take a heavy handed approach and really don't have the time to troubleshoot issues with your account. Payment issues can be complex and we make sure we spend the time to troubleshoot your issue with you, to your total satisfaction. Please route ALL billing issues through us through the Helpdesk and we'll troubleshoot and resolve the issue for you.

How do I change my credit card and contact details?

To change your credit card and contact details, please submit a ticket to the Helpdesk with the following information -

(1). Your domain name.

(2). InternetSecure receipt number.

(3). The last 4 digits of your credit card number, that you used to create your account with us.

We will then stop your recurring payments on that credit card or update your contact details for you. If there is a change of credit card a new order must be placed using the new credit card. Recurring billing will then be under the new account.