Who owns EdmontonHOST.com?

David Jones is one of Edmonton's internet entrepreneurs. Many dream of running successful internet ventures, but David is living proof of that dream. EdmontonHOST.com is a local product, specifically tailored to the needs of the Edmonton hosting market. Your domains are hosted on state of the art servers in one of the world's best datacenters in the USA. This combination of high quality servers and excellent datacenter connectivity, gives your sites the edge you need.

How long has EdmontonHOST.com been in operation?

EdmontonHOST.com officially commenced operations early July 2004.

Where is the Data Centre based?

The EdmontonHOST.com servers are housed in the NAC Data Center which is based in Parsippany, N.J. 07054, USA. More information about the data centre can be found here.

Is the hosting provided by EdmontonHOST.com reliable?

It certainly is! Our connections to multiple backbone providers, and peering with many carriers on a regional and international basis, allows us to easily reach remote networks even in the case where a NAP may be unhealthy, or when a specific backbone connection is down. It also allows us to make intelligent routing decisions; for example, if we are trying to reach a remote network which is on the Sprint network, there's no reason to send it out to UUNET first. By placing our core nodes at places like Equinix and Telehouse, we are guaranteed a level of competent service. All of our core nodes employ SONET networks, which essentially provides a dual-redundant, counter-rotating ring technology, and in the event of a fiber cut, the SONET will automatically heal itself. We also divide our circuits among several telecommunications providers, such as Verizon, MFS/Worldcom, and Adelphia.

What type of servers will my site be hosted on?

All EdmontonHOST.com servers are minimum Intel Dual XEON 2.0GHz + Hyperthreading, 2.0GB ECC RAM, 2*80GB Seagate 7200rpm HD, Hardened Secure Kernel. These extraordinary servers are state of the art and make for an excellent hosting platform. The combination of Dual EXON servers and the excellent connectivity of the NAC datacenter, give your sites the edge.

What are the Server Specs?

How long does it take to establish an account?

From the time we receive your order, your account will be activated in under 12 hours. Usually it is much less than this but please allow 12 hours maximum.

How does the billing work?

Accounts and billing information is detailed here.

If I buy hosting and don't like it, do I get my money back?

Yes. We offer a 30 day Money Back Guarantee.

How fast do you answer support questions?

Support tickets are answered ALWAYS within 8 hrs, 7 days a week, 365 days a year. Most times your support emails are answered within just minutes.

In our Control Panels, can we setup email addresses, sub-domains, auto-responders and the like thereof?

Yes, the Control Panel is one of the very best in the industry. You can manage all aspects of your hosting from setting up email addresses to configuring your MySQL databases. It's set out in a friendly manner and it's easy to understand and use.

Can I see how much disk space and Data Transfer my domain name is utilising?

Yes. That information is available in Control Panels for each domain name.

If I buy Plan 3 and want to upgrade that Plan to Plan 4, is that possible?

Yes, certainly. Submit a request to upgrade your plan and your account will seamlessly be upgraded with NO interruption to your current hosting.

Can I use FrontPage 98, 2000 and 2002 to build my site and host it on your servers?

Yes, we support FrontPage 98, 2000 and 2002 with the very latest FrontPage Server Extensions.

Do I get a Forum preinstalled with my hosting account?

Yes. You receive absolutely free the powerful PHP, MySQL based PHPbb forum. This forum is a snap to setup and configure. It's easy to use and industrial strength yet easy on the servers by utilising the PHP programming language and MySQL databases.

Do I get a shopping cart preinstalled on my hosting account?

Yes. You receive absolutely free the powerful Shopping Cart from OsCommerce.com. This is a powerful open source piece of software using the speed and strength of PHP programming combined with the robustness of MySQL databases.

If I sign up for an account, will you provide me with help and assistance?

YES!! First rate and rapid support is our OBSESSION. You can contact us for very fast, friendly and extremely helpful Tutorials, or access our Helpdesk.

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